Privacy Policy

The Pearl Club – Operated by K. Raheja IT Park (Hyderabad) Limited

K. Raheja IT Park (Hyderabad) Limited (“Company”, “we”, “us”, “our”) operates The Pearl Club and its mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information.

1. Personal Information We Collect

A. Information You Provide

  • Name, address, contact details
  • Date of birth, marital status, occupation
  • Government-issued identification details
  • Nominee and dependent member details
  • Emergency contact information
  • Feedback, surveys, grievances

B. Membership & Billing Information

  • Membership category and usage records
  • Payment details and billing history
  • Credit facility usage and dues

C. Technical & Usage Data

  • Device, IP address, browser details
  • App usage logs and navigation data
  • Wi-Fi usage data
  • Push notification tokens
  • Optional location data

D. Security & Health Information

  • CCTV footage
  • Health-related preferences (diet, allergies)
  • Gym, spa, and wellness service data

2. How We Use Your Information

  • Membership management and identity verification
  • Providing access to club facilities
  • Processing payments and billing
  • Sending notifications and updates
  • Ensuring safety and security
  • Handling grievances and disputes
  • Legal compliance
  • Improving services and user experience

3. Sharing of Information

  • Authorized club personnel
  • IT, hosting, and payment service providers
  • Government authorities as required by law
  • Entities under legal processes
  • International service providers with safeguards
We do not sell your personal data.

4. Your Rights

  • Access your personal data
  • Request corrections
  • Withdraw consent
  • Request deletion (as permitted by law)

5. Data Retention

We retain your information only as long as necessary for business, legal, and operational purposes. Data may be anonymized for analytical use.

6. Security Measures

  • Access controls
  • Secure IT infrastructure
  • Compliance with privacy laws
  • Industry-standard protection practices

7. Children’s Information

Data of minors is managed only through primary member profiles. We do not collect data directly from children without authorization.

8. International Data Transfer

Data may be transferred outside India under lawful safeguards and applicable regulations.

9. Grievance Redressal

Grievance Officer

The Pearl Club

K. Raheja IT Park (Hyderabad) Limited

Mindspace, Madhapur, Hyderabad – 500081

Email: reception.hyd@thepearlclub.in

Phone: 040 6521 7575

10. Policy Updates

This policy may be updated periodically. Continued use of the App implies acceptance of changes.

11. Acceptance

By using The Pearl Club App, you agree to this Privacy Policy and the processing of your data as described.